Frequently Asked Questions

Am I eligible for LifeNet Health’s bereavement services?

All LifeNet Health organ and tissue donor families are eligible to participate in the programs outlined on this website. Our HealingtheSpirit.org website offers many resources free of charge to any bereaved person.

How is the website funded?

The LifeNet Health Foundation provides funding for the website and various other bereavement support activities for LifeNet Health donor families and bereaved people in our community. Should you wish to contribute to the fine work of the LifeNet Health Foundation, the Foundation’s website at lifenet-foundation.org will provide you with all the information you need.

Specifically who is responsible for the bereavement programs at LifeNet Health?

The Donor Family Services department at LifeNet Health consists of a Director, a Manager, three Donor Family Advocates, and a Donor Family Services Administrative Assistants.

How can I reach any of these people?

In several ways: you may contact us through this website, you may call us at 1-800-847-7831, extension 4351, or write to us at: LifeNet Health, 1864 Concert Drive, Virginia Beach, VA 23453.

I have suffered a devastating loss in my life, the death of a loved one. How can you help?

Please look through the website and get a sense for the different types of services and programs offered. If you are a LifeNet Health donor family member, you may prefer to have a Grief Companion® more so than attend a local support group meeting. You may wish to read a book as opposed to attending a grief workshop. All grief is unique. We hope to offer various activities and resources, and something offered here may be helpful to you. Feel free to contact us.

I just want the pain of my loss to be over. Will I ever get over it?

Over time, most people experience a lessening of the intense pain felt as a newly bereaved person. In healthy mourning, people continue to remember their loved one daily, yet assume a “new life” in the absence of their physical presence. Grief work is not easy and it may take many years to fully reconcile the loss in your life. We don’t think you actually should “get over” the loss of someone whom you have loved.

How may I find out about my loved one’s organ and/or tissue donation?

If you are a LifeNet Health donor family, simply contact us through this website or directly as outlined above and ask us for a recipient health status update or a tissue disposition letter. We will be pleased to provide that information. If you are a donor family outside of the LifeNet Health service area, you should contact the organ procurement organization that worked with you at the time of your loved one’s death.

May I correspond with the recipient of my loved one’s organ or tissue?

For LifeNet Health Organ Donor Families

Organ recipients can write to their donor’s family by sending the letter to Donor Family Services, which we forward to the family. Families can also write to the recipients. If you wish to do so click on Writing to Your Donor’s Recipients to download the brochure which will guide you through the process.

For LifeNet Health Tissue Donor Families

Tissue recipients can write to their donor’s family by sending their letter to Donor Family Services. The letter will be forwarded to the donor family who can then respond if the recipient has included their contact information. The donor family cannot initiate the correspondence as we do not know who the recipients are until they send a message.